CMD-Basement

Continuous Music Delivery - Basement (CMDB) brings you unique Servinomy musical vibes for your enjoyment. Get ready for an eargasm!

Servinomy Playlist*

Service Desk & Customer Support

Focus: communication, empathy, first-line resolution

Dua Lipa – Levitating: Smooth, frictionless service experience.

Incident & Problem Management

Quick fixes, restoring service, handling chaos

Coldplay – A Sky Full of Stars (instead of Fix You): Positive recovery after incidents
The Weeknd – Blinding Lights: Monitoring and visibility
Lady Gaga – Just Dance: Keep things running even in chaos
Calvin Harris & Ellie Goulding – Outside: Users locked out = incidents to resolve

Change Management

Controlled change, improvement, resilience

Taylor Swift – Shake It Off:  Recover from failed changes
Swedish House Mafia – Don't You Worry Child: Reassuring users during changes

Service Level Management (SLA/KPI)

High performance, hitting targets

Katy Perry – Roar:  Celebrate meeting SLAs
Sia – Unstoppable: Reliable, always-on services
Avicii – Wake Me Up: Awareness of performance metrics

Collaboration & DevOps

Teamwork, energy, shared success

Avicii – Levels: Reaching higher maturity
Black Eyed Peas – I Gotta Feeling: Positive team vibe before a big release
Queen – Don't Stop Me Now: High-performing, efficient teams

Major Incidents & Escalation

Urgency, action, high pressure

Europe – The Final Countdown: Time pressure before resolution
Britney Spears – Oops!... I Did It Again: Recurring incidents
Pat Benatar - All fired up: everyone mobilised, war room active, high priority fix

Configuration & Asset Management (CMDB)

Maroon 5 – Maps: Mapping your environment
Kygo – Firestone: Stability built on solid foundations

Release & Deployment Management

Eric Prydz – Call On Me: Triggering deployments